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Pre-sales
questions Q. Can
I host friends? Q. Are
there any hidden costs, or setup fees? Q. Do
you offer telnet or shell access? Control panel Q. Where do I go to login to my control
panel? Q. Why doesn't my ftp password change when I change
my Cpanel password? Paths Q. What is the path to curl? Q. What is the path to ImageMagick? Q. What is the path to convert for
ImageMagick? Q. How do I create email accounts?
Q. Where do I go to check my emails using my
browser? Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
Q. How do I create databases and manage
them? Q. What version of MySQL are you using? Q. What version of cpanel are you using? Billing Q. How
do I get the 30 day money back? Q. How do I make a payment? Q. How do I stop billing? SSL Q. What is the difference between shared ssl and private ssl? A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it? A. Please email to do so.
Q. Whats the path to the free shared ssl? A. We need to activate the shared ssl on each site manually that will require it.
Q. I'm going to purchase my own ssl what do I need to know? A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl? A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from. Subdomains Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain? A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain. Addon DomainsQ. What is an addon domain? A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. A. There are three fields cpanel asks for when creating an addon domain. 1. "New Domain Name:" You will put in the newdomain.com do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here. Q. Help I added an addon domain why did it say subdomain added?!!? A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
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